At the Humane Society for Hamilton County (HSHC), saving lives isn't just a job—it's a calling. Here, every animal matters, and every employee plays a vital role in rewriting their story.

About the Role

As an Intake & Adoption Counselor, you’ll be the warm welcome for animals entering our care and the joyful matchmaker who unites pets with their forever families. You’ll help reunite lost pets with their owners, guide adopters through their journey, and provide support and education to the public—all from the front lines of a mission that saves thousands of lives every year.

This is a fast-paced, people-forward role that requires compassion, critical thinking, and a “whatever it takes” attitude. You’ll interact with the public, support internal departments, and help make our shelter a place of hope, healing, and second chances.

What You’ll Do

• Pre-approve adoption applications and finalize adoptions
• Process surrenders with compassion and educate on shelter diversion
• Reunite lost pets with their owners
• Answer phones, respond to emails, and serve as a key point of contact
• Maintain accurate animal records in PetPoint
• Provide support across adoptions, intakes, and customer service
• Embrace the chaos—think on your feet, pivot quickly, and lead with heart

Why Work Here

We don’t just say we’re different—we live it. At HSHC, you’ll be part of a no-kill, nationally recognized, best-in-class animal welfare organization that treats its people and animals like gold.

State-of-the-art facility in Fishers, IN Competitive pay & generous PTO from day one Full benefits after 60 days (medical, dental, vision, disability, life) 401(k) match + Pet Benefits Package (including vaccines, meds, and more at cost) A team that’s all heart—supportive, passionate, and mission-driven

You Might Be the One If...

• You have 1+ year of customer service experience
• You're a multitasker who thrives in a busy environment (animals barking, phones ringing, hearts breaking and healing)
• You’re tech-savvy with tools like PetPoint, Excel, and email
• You’re Fear-Free Certified or willing to become certified
• You’re calm in crisis, a master communicator, and unshakably kind
• You believe pets are family—and every family deserves a chance