Job Purpose                                                                                                                                    

The Treatment Coordinator supports the Medical Treatment Manager to provide the day-to-day care for animals receiving specific medical care within the shelter. This individual posses’ excellent organizational skills and attention to detail as they spear head the daily medical care plans for animals in critical condition or those in need of in- house specialty care (e.g. insulin dependent animals, animals requiring special diet/hand feeding, sub-Q fluids, etc.). The Treatment Coordinator will maintain accurate medical files via Pet Point to ensure information regarding all special/critical care plans are documented and communicated appropriately.

This individual must embrace HSHC’s philosophy to provide all animals an exceptional quality of care that is compassionate, empathetic, and ensures both animals and humans at HSHC are treated without prejudice or discrimination.

Job Description                                                                                                                                           

The Treatment Coordinator is responsible for coordinating the daily functions of our treatment department including, but not limited to:

• Treatment Coordinators will run treatment and medication reports via Pet Point to determine the AM, Mid-Day, PM medications that will be administered to animals within the shelter for that day. They will distribute said medications appropriately to ensure medications are consumed by animals.
• Responsible for feeding all animals that have been determined to need special diets and/or feeding schedules
• Review, record and follow up regarding all medical concerns that are reported by kennel/cattery/volunteer staff via medical books multiple times throughout the work day to ensure concerns are addressed immediately and appropriately.
• Responsible for all medical/foster/intake counsels to ensure all animals arriving/leaving the building on a treatment plan are communicated clearly to the adoption/foster/staff including any on-going treatment/medication that will need to be administered by the adoption/foster family/staff for the health of the animal
• This individual is responsible for keeping the entire Treatment Room clean and organized. This includes but not limited to the basic and deep cleaning of the floors, countertops, and all other items in the area (e.g. refrigerator)
• Maintain an accurate medication inventory list to provide to the Medical Treatment Manager on a weekly basis to ensure the correct medications and quantity are ordered in a timely manner.
• The Treatment Coordinator is required to perform medical rounds of the entire building at a minimum of once (mid-day) a day to ensure all HSHC’s animals are receiving the medical attention needed and escalate any concerns in real time to ensure life saving care is being provided before accessible resources (e.g. veterinarian) leave the shelter and/or our participating general practice partners are closed for the day. Should go to Intake
• Create and maintain individual medical treatment plans in collaboration with the Shelter DVM, Medical Treatment Manager and/or supporting DVM. If it is determined that a current treatment plan is not successful, an alternative treatment plan will be created. It is the sole responsibility of the Treatment Coordinator to track and record the successful/unsuccessful treatment plans and escalate any updates/concerns to the Shelter DVM and Medical Treatment Manager. This includes performing weekly audits of current treatment plans to ensure effectiveness, ineffectiveness is being addressed in a timely manner.
• Treatment Coordinators will communicate all progress of plans or lack thereof to the treatment team including the Shelter DMV, Medical Treatment Manager, and Medical Intake Manager at the conclusion of each shift via email to ensure the treatment of critical cases are being administered accurately and in a team effort between shifts.
• In collaboration with the Medical Treatment Manager, the Treatment Coordinator will ensure all controlled substances that are scripted to individual animal are maintained, secured and tracked in accordance to DEA regulations and HSHC protocols.
• The Treatment Coordinator will be included in the rotation of our medical department’s holiday schedule as well as the scheduling for after-hours emergencies and/or overnight medication schedule, irrespective of their standard weekly schedule.
• Basic computer literacy including the ability to learn and use the online Pet Point database to ensure medications and holds are entered properly.
• This individual may be asked to support the Intake and Processing team and/or Surgical team as needed.
• Train other staff members or new employees in the skills listed on this job description.
• Performs additional duties as assigned.

Qualifications, Applicants must:                                                                                                                                                        

• Embrace our no-kill philosophy and be driven by our life-saving efforts
• Applicants must have RVT certificate and/or equivalent veterinarian technician experience.
• Must be able to perform medical duties such as: giving SQ fluids, vaccinate, microchip, draw blood, place catheters give daily medications, take animal’s temperatures, heart rate, and breaths per minute.
• Must be able to view physical symptoms or medical problems, read medical instruments, and follow handwritten instructions.
• Communicate effectively and in a timely manner any concerns regarding animals’ health
• Must physically hold and restrain pets that may struggle, scratch, or try to bite. This requires the emotional ability to remain calm and compassionate with animals that are reacting to fear and/or pain and the physical strength, dexterity, and reflexes to keep the pet, themselves, and other doctors or staff safe.
• Must be able to respond and quickly react to frequent auditory signals, warnings, or communication from other staff, animals, or medical equipment.
• Must be able to work energetically for the entire assigned shift, sometimes exceeding 10-12 hours per day. The shift does not end until all duties are completed for the day or until a supervisor dismisses the staff.
• Physical exertion will include repetitive standing, walking, stooping, bending, twisting, and lifting. Must be able to grasp, hold, and manipulate objects varying from small and fine to large and heavy with both hands.
• Must be able to make independent decisions and solve complex problems.
• Be a self-starter with initiative, problem solving skills & the ability to work with minimal supervision
• Be an excellent communicator—both written and verbal
• Be a natural people-person & “cheerleader” who positively motivates others
• Be flexible to work some nights and weekends while providing reliable transportation
• Be able to excel in a high paced work environment where you are surrounded by the distractions of animal sounds, smells and their respective allergens
• Experience using shelter related software like Pet Point is a plus
• Be able to lift a minimum of 50lbs without health risk

Qualifications:                                                                                                                                                                 

Applicants must:

Philosophically

• Embrace and foster a positive, “whatever it takes” culture throughout the department.
• Embrace our No-Kill Philosophy
• Experience in veterinary medicine is required.
• Animal handling experience in a clinic setting is required.
• Be knowledgeable about shelter related, contagious illnesses with an understanding of how to 1) identify such conditions, 2) establish the appropriate handling or quarantine plan, and 3) implement the appropriate medical treatment plan.
• Be highly proficient using a computer including experience using Microsoft Office, email, and entering/searching for information in data management software such as Pet Point, Excel, or other equivalent database.
• Employees must have the physical strength and ability to lift and carry a pet or other objects weighing up to 50 pounds without assistance
• Employees should have basic animal behavior knowledge for safely performing temperament testing or behavior modification plans.
• Be a self-starter with excellent problem-solving skills and initiative.
• Be an excellent communicator—both written and verbal.
• Be comfortable navigating difficult and stressful situations that may require conflict resolution between employees and/or customers.
• Be able to pivot and react quickly to the unplanned challenges that often occur in our world each day.
• Be flexible to work some nights, weekends and rotating on-call schedule.
• Thrive in a fast-paced work environment where you are surrounded by the distractions of animal sounds, smells, and their respective allergens.

Hard Skills

• Experience in veterinary medicine is required.
• Animal handling experience in a clinic setting is required.
• Be knowledgeable about shelter related, contagious illnesses with an understanding of how to 1) identify such conditions, 2) establish the appropriate handling or quarantine plan, and 3) implement the appropriate medical treatment plan.
• Be highly proficient using a computer including experience using Microsoft Office, email, and entering/searching for information in data management software such as Pet Point, Excel, or other equivalent database.
• Employees must have the physical strength and ability to lift and carry a pet or other objects weighing up to 50 pounds without assistance
• Employees should have basic animal behavior knowledge for safely performing temperament testing or behavior modification plans.

Soft Skills/Other

Be a self-starter with excellent problem-solving skills and initiative. Be an excellent communicator—both written and verbal. Be comfortable navigating difficult and stressful situations that may require conflict resolution between employees and/or customers. Be able to pivot and react quickly to the unplanned challenges that often occur in our world each day. Be flexible to work some nights, weekends and rotating on-call schedule. Thrive in a fast-paced work environment where you are surrounded by the distractions of animal sounds, smells, and their respective allergens.

Benefits Package:                                                                                                                                                                 

• ●Full-Time employees are eligible for benefits after 60 days of employment. HSHC offers several insurance options, including but not limited to medical (Anthem), dental, vision, Long/Short Term Disability, FSA/HSA, Identity Theft Protection, and Life Insurance.
• ●Generous vacation and paid time off accrued from day one.
• ●Robust Pet Benefits Package for employee owned pets. Includes annual vaccines, diagnostics, x-rays, preventatives, and prescription medications (requires a DVM script) at cost.  Other select pet supplies like potty pads, carriers, food, bowls, bedding, etc. are available at no cost in the designated ‘free’ storage bins.
• ●401(k) matching