Medical Intake Coordinator

Humane Society for Hamilton County Starting Pay: $19.00–$22.00 per hour

At the Humane Society for Hamilton County, caring for animals is not just what we do—it is who we are.

Every day, our team helps animals move from uncertainty to safety, from illness to healing, and from shelter to home. If you are looking for work that is hands-on, fast-paced, deeply meaningful, and centered on making a real difference, this may be the opportunity for you.

We are seeking a Medical Intake Coordinator to join our team in our beautiful, state-of-the-art facility. In this role, you will be an essential part of the medical intake process, helping ensure animals are medically assessed, treated, and moved efficiently through the next steps of care and adoption readiness. This is a critical role for someone who combines strong veterinary skills with calm judgment, compassion, and the ability to thrive in an active shelter environment.

What You Will Do

As a Medical Intake Coordinator, you will play a key role in supporting the daily medical operations of the shelter and helping animals receive timely, appropriate care. Responsibilities include:

• Processing incoming animals in accordance with HSHC medical protocols
• Conducting routine exams, vaccines, tests, and treatments
• Administering medications, SQ fluids, and other supportive care
• Monitoring the general health of the shelter population daily
• Drawing blood, microchipping, and giving preventatives
• Entering accurate medical and animal data into PetPoint and other systems
• Assisting with medical and behavioral counseling
• Supporting surgery operations as needed, including patient prep, induction to recovery support, radiographs, and treatment assistance
• Opening, cleaning, and turning over surgical rooms and instruments
• Collaborating with veterinary staff, managers, and other departments to support treatment plans and workflow
• Responding calmly and effectively in emergency or high-stress situations
• Participating in an on-call rotation for after-hours, weekend, and holiday emergencies
• Performing humane euthanasia when approved by medical leadership, operations leadership, or the President/CEO

What We Are Looking For

This role is a strong fit for someone who is equal parts skilled, compassionate, and adaptable. The ideal candidate is confident in animal handling, comfortable in a clinical environment, and motivated by mission-driven work.

Required Qualifications

• Experience in veterinary medicine is required
• Animal handling experience in a clinic setting is required
• Knowledge of shelter-related contagious illnesses, including identification, quarantine/handling practices, and treatment response
• Strong computer skills, including Microsoft Office, email, and database systems such as PetPoint or similar platforms
• Ability to safely lift and carry up to 50 pounds without assistance

Preferred Strengths

• Strong written and verbal communication skills
• Excellent problem-solving ability and initiative
• Ability to remain calm, focused, and compassionate when animals are fearful, painful, or stressed
• Comfort with conflict resolution and navigating difficult situations with professionalism
• Ability to pivot quickly and work effectively when the unexpected happens
• Basic animal behavior knowledge related to temperament testing and behavior support
• Willingness to work some evenings, weekends, and rotating on-call shifts

What the Work Environment Is Like

This is a physically active role in a fast-paced shelter setting. Team members in this position should be prepared for long shifts that may exceed 9–10 hours and involve standing, walking, bending, lifting, restraining animals, and responding quickly to changing conditions.

You will be working in an environment filled with the sounds, smells, and allergens common to animal care and shelter medicine. You must be able to remain attentive to auditory signals, visual symptoms, medical instruments, and team communication throughout the day.

Our Culture

At HSHC, we are looking for team members who:

• Embrace a positive, “whatever it takes” attitude
• Support and advance our No-Kill Philosophy
• Bring compassion, accountability, and teamwork to every part of the day
• Understand that this work is both challenging and incredibly rewarding

Because the Humane Society for Hamilton County is committed to the success and overall well-being of our team, we are proud to offer our full-time employees the following comprehensive benefits package:

• Medical Insurance:  HSHC pays a flat amount toward each, full-time employee’s individual medical premium to make this benefit affordable. FT Employees are eligible for coverage on the first day of the month after their hire date. Multiple medical plans provided through Anthem BC/BS from which you can choose the best plan/deductible to meet your needs and budget.
• Dental & Vision Insurance: FT Employees are eligible for coverage on the first day of the month after their hire date. Our dental and vision plans are both comprehensive and affordable. These premiums are not covered by HSHC.
• Life Insurance: Each employee receives complimentary life insurance.
• Generous Paid Time Off starts accruing on your first day of employment.
• 401(K) Matching
• Employees Paid Weekly
• Professional Development & Career Planning

Additional benefits available to full-time employees include:

• Long/Short Term Disability
• FSA/HSA
• Employee Assistance Program
• Identity Theft Protection
• Mental Health Services
• Retirement Planning
• Annual Vaccines
• Monthly Preventatives
• Diagnostic Testing
• Prescription food and medications with a current DVM prescription (some exceptions apply)
• FREE X-Rays when staff time permits and no sedation is required (does not include cost to read results, some exceptions may apply)
• FREE Pet Supplies when available

All employee owned pets are eligible for significantly discounted products and services including:

How to Apply

Qualified candidates should apply online or email a resume and cover letter to humanresources@hamiltonhumane.com.